News Release: NUFC Supporters Trust says return of season ticket money “a step in the right direction”

News Releases - 29-10-2020

News release


29th October 2020

NUFC Supporters Trust says return of season ticket money “a step in the right direction”

NEWCASTLE United Supporters Trust (NUST) has hailed the return of up to £7m worth of fans’ season ticket money as “a step in the right direction”.

Less than two weeks ago The Trust, which has more than 14,000 members, launched its #StartGivingBack campaign, calling on the club to refund 18,000 fans who had paid or were paying for 2020/21 season tickets despite all Premier League games continuing to take place behind closed doors.

Now Newcastle United have announced their refund or credit process for those fans, offering refunds or credit on a staggered basis that will see fans receive their first refund or credit issued to them in December.

The club have said that more information will be released regarding the following stages at a later date.

Alex Hurst, chairman of Newcastle United Supporters Trust, said: “We welcome this announcement by the club – it’s a step in the right direction but it could have been sorted out a lot earlier, a lot easier and could have put supporters’ minds at rest much sooner.

“Sadly we have seen Newcastle United FC repeating the mistakes of a few months ago when it took the club months to return season ticket money for the 2019/20 season.

“On that occasion, we at the Supporters Trust raised the issue with Premier League Executive Director, Bill Bush in June. Within 24 hours we saw a response from Newcastle United announcing the ability for fans to claim refunds or credit. Whilst we are still helping people who have yet to receive those refunds, the majority of supporters have now received theirs.

“Since then, we have been pressing the club to provide information for fans who are still paying but won’t be able to attend games in the 2020/21 season. Once again, Newcastle United were the only club who hadn’t released any information to their supporters. In addition, the Club were (and are!) still charging 18,000 fans who are on long term deals for games they had no way of attending.

“Now, thanks to fan pressure, we have the information the fans deserve. Those fans that this affects can now decide which option is more beneficial to them – either a refund or credit which will cover them for any games they can attend when we return. This money will also be available to use to cover your 2021/22 season ticket.”

“NUST is here to amplify the voice of our 14,000 members and the Newcastle fan base as a whole. Largely because of the action that we and the rest of the fan base have taken – and the support and coverage which this has received in the media – 18,000 supporters will now receive what is rightfully theirs.

“We will continue to analyse the ticketing situation and we are here to help with any enquiries you have, providing support to any member that needs help.”

Membership of NUFC Supporters Trust costs just £1 a year. Further details on the Trust and its activities can be found at

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About NUFC Supporters Trust

The Newcastle United Supporters Trust (NUST) is one of the largest supporters trusts in the UK with more than 13,000 members.

It seeks to benefit the football club and its supporters by channeling the passion of its loyal supporters into a forward-thinking non-profit organisation.

The Trust is a legally constituted, democratic organisation which is run by its members. Every member is eligible to stand for election and to vote for candidates for the NUST board which will be accountable to all NUST members.

The Trust is legally registered and regulated by the Financial Conduct Authority.