Newcastle United Supporters Trust (NUST) Privacy Policy
Last Updated: December 2025
Newcastle United Supporters Trust (“the Trust”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Newcastle United Supporters Trust is the trading name of Newcastle United Supporters Society Limited, a Community Benefit Society registered with the Financial Conduct Authority (Registration No: 30739R) and the ICO (ZA803882).
Our website address is: https://nufctrust.co.uk. For any data protection queries, please contact us at [email protected].
2. Our Lawful Bases for Processing
Under GDPR, we rely on the following reasons to handle your data:
Contractual Obligation: We process your name, contact details, and payment history to manage your membership, provide access to member benefits, and send you essential service updates (e.g., AGM notices, renewal reminders).
Legitimate Interest: We process data to understand our membership base and promote the interests of Newcastle United fans.
Consent: For non-essential updates (newsletters) and optional demographic data in surveys, we rely on your clear, explicit consent, which you can withdraw at any time.
3. Personal Data We Collect
We may collect and process the following information:
Contact Information: Name, postal address, email address, and phone number.
Account Details: Date of birth, gender, and social media handles.
Special Category Data: As part of optional surveys, we may ask for your ethnicity or sexual orientation to monitor our diversity goals. This data is optional, only collected with your explicit consent and is anonymized wherever possible.
Technical Data: IP address, browser type, and cookies (see our Cookie Policy for details).
4. Third-Party Service Providers (LoveAdmin)
To manage our memberships securely, we use a third-party platform called LoveAdmin (operated by Pay Here Ltd).
Co-Controllers: Both the Trust and LoveAdmin act as Data Controllers for your membership data.
Data Security: LoveAdmin is registered with the ICO (ZA008559) and ensures that your data is handled securely. You can view their full Privacy Notice at https://loveadmin.com/user-privacy-notice-v2.
Payments: We do not store your credit/debit card or bank account details. All payments are processed through secure third-party gateways (e.g., PayPal, Stripe or London & Zurich).
5. How Long We Keep Your Data
We only keep your personal data for as long as is necessary:
Active Members: For the duration of your membership.
Former Members: We may retain basic records for up to 6 years after your membership ends to comply with legal, tax, and accounting requirements.
Comments/Website Interaction: Comments and their metadata are retained indefinitely to facilitate automated spam detection and follow-up moderation.
6. Your Rights
Under the UK GDPR, you have the following rights:
Access: You can request a copy of the data we hold about you.
Rectification: You can ask us to correct any inaccurate information.
Erasure: You can ask us to delete your data (the "right to be forgotten"), subject to our legal obligations.
Withdraw Consent: You can opt-out of news updates or surveys at any time via the "unsubscribe" link in our emails or by contacting us.
Portability: You can request your data in a machine-readable format.
To exercise any of these rights, please email [email protected].
7. Cookies & Embedded Content
Cookies: If you leave a comment or log in, we use cookies to save your preferences and session details. These range in duration from a single session to one year.
Embedded Content: Articles on this site may include embedded content (e.g. videos). Embedded content from other websites behaves exactly as if you visited the other website, and they may collect data about you according to their own policies.
8. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Phone: 0303 123 1113
Website: www.ico.org.uk/concerns