Following widely reported issues with the ticket resale for the home leg of the Semi Final match against Arsenal, we have created a template email for our members to use to contact the club. Please copy and paste the email below, deleting or adding details where appropriate and send to [email protected]
As always, if you have any questions or concerns, please contact NUST at [email protected].
Supporter Number _____________
Dear Supporter Services,
I’m emailing to report issues with the Arsenal (h) Semi Final ticket resale on Monday 13th January.
Firstly, I note conflicting information on the timing of today’s sale between club emails, website and the match day announcements on Sunday 12th January.
I logged into the website at [time] and experienced the following [delete as appropriate]:
my queue position didn’t move for ___ minutes.
I got to the front of the queue and was sent into another queue [repeatedly/ ____ times].
An error message that said _________ .
The website crashed.
When I accessed the site, seats were available but when I clicked on them they were flashing or marked ‘unavailable’.
I was unable to login.
I urge the club to investigate these issues within the ticketing site, which appear to be made worse by there being two sales taking place today.
Suggested additions:
Include screenshots if you have them
Have you had issues of a similar kind when using the website before?
How much time in total did you spend on the club website today?
You can download a word template here.
